SALT LAKE CITY, UT - ISP.com, a leading provider of Internet services to customers across the country since 1993, recently was acquired by IKANO Communications, the world's largest provider of private-label Internet services. ISP.com will continue to provide the same low cost, high quality service that subscribers have come to expect. Previously owned by Dialup USA, Inc., ISP.com will retain its name and headquarters in Lynnwood, Washington. (www.isp.com)
As a result of this acquisition, ISP.com customers now have access to IKANO's award-winning customer service. Named "Call Center of the Year" by Call Center Magazine, IKANO's customer service team will provide ISP.com subscribers with 24-hour technical support via telephone, e-mail and online chat. Staffed with over 100 expert technicians, IKANO is equipped to handle support calls from English, Spanish and French speaking customers.
Along with providing additional customer service support to ISP.com customers, IKANO's acquisition of ISP.com enables ISP.com to expand its product offerings in the future. "We look forward to working with IKANO to provide enhanced services for ISP.com customers, both new and existing," said Jared Mullenberg, Director of Sales for ISP.com.
IKANO Communications was founded over 10 years ago as a regional Internet service provider in the Salt Lake City area and since then has flourished into the industry leader in private-label branded and wholesale Internet services. IKANO leverages its resources to provide outstanding services at highly competitive prices. The Company's rapid growth and excellence in the field have resulted in IKANO's ranking in the Inc. 500, Technology Fast 500, Inner City 100, and Utah 100.
"ISP.com has proven itself as a leader in the ISP space and we are excited to have the opportunity to provide top-notch Internet services to its subscribers," said George Naspo, IKANO Chief Executive Officer. "We are confident that the pairing of the two company's unique areas of expertise will result in continued ISP.com subscriber growth and a high level of ISP.com customer satisfaction."
About IKANO
Named after the classical Greek word meaning "to enable," IKANO is the market-leading enabler of private-label Internet services. IKANO partners with Internet service providers to help reduce operating costs, increase revenue and expand geographic reach and product offerings. IKANO also operates ISP.com, a growing platform for the company's nationwide end user subscriber base. IKANO served as the official network provider for the 2002 Winter Olympic Games. For more information, visit www.ikano.com.
About the Author
Debbie LaBelle
IKANO Communications, Inc.
Marketing and PR Director
(801) 415-8076
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